Customer Service Representative (San Francisco office position)
Seasonal Driver/Guide (San Francisco based guide)
Overland Tour Leader (Accepting Applications January-March)
Assistant Manager (Currently accepting applications)
Customer Service Representative (ongoing)
Incredible Adventures is a small, environmentally-conscious tour company that offers small group tours by biodiesel van out to Yosemite National Park and Sonoma Wine Country. We are currently seeking a part- or full-time (3-5 8-hour shifts per week) Customer Service Representative to join our reservations and operations team.
We are a liberal-minded group who thrive on being in a casual and laid back work place that offsets our challenging and dynamic jobs.
Our office is open from 7:00am-9:00pm every day of the week. There are 2 CSR shifts per day that cover morning dispatch from 5:45am-1:45pm and nightly trip preparation from 1:00pm-9:00pm. We are looking for a CSR who will commit to working a combination of early and late shifts, including at least 1 weekend shift.
QUALIFICATIONS:
Pleasant and efficient phone manner. Ability to prioritize and manage several tasks during a shift. Skill in the use of personal computers and related software applications. Ability to understand and follow specific instructions and procedures. Ability to communicate effectively, both orally and in writing. Ability to problem-solve and confidence and ability to make administrative and procedural decisions and judgments on time-sensitive issues. Exceptional attention to detail and follow-through. Positive, can-do attitude. Enthusiasm and energy. A clean driving record, be at least 23 years old, and the ability to obtain a California Commercial Driver's License with Passenger endorsements (Class B with P endorsements).
JOB DESCRIPTION:
Customer Service Representatives are responsible for answering phone calls and taking phone reservations for all of our sightseeing and camping trips, for taking email reservations and confirming online reservations, for responding to email inquiries, for charging credit cards, communicating with guides during their trips, preparing trips for the next day, for fueling vans upon return from trips, for keeping track of space availability, for taking phone messages, and for assisting with general office duties (filing, straightening up at closing).
Please email, fax or mail a resume, and cover letter, and your short form (3 years) of your DMV record (obtainable at your local DMV for $5) to Incredible Adventures, attn: Erika. Applications without a cover letter and DMV record will not be considered.
Compensation $10-14/hr
1112 Howard Street, San Francisco, CA
Fax: (415) 869-6626
info@incadventures.com
www.incadventures.com
Position open until filled
Seasonal Guide/Driver Position Part and Full-Time
(not currently hiring, check back in March 2010)
It is imperative applicants send cover letter, resume and short form of your DMV record (last 3 years), available at your local DMV for $5, to be considered for the 2010 season.
Send applications to: Erika@incadventures.com
Due to the volume of responses, applications without cover letter and DMV record will not be considered.
About Us
We are hiring guides for our Yosemite 1 day tour and the 3 day camping tours. Guides lead the trip as well as drive our 15-passenger Biodiesel-fueled vans, pick up passengers at San Francisco hotels, provide informational narrative during the trip and in Yosemite, collect payment, communicate with office throughout the day as necessary, conduct a guided tour in Yosemite, then offer suggestions and directions for clients’ free time in Yosemite Valley, drive back to SF and drop off at hotels.
What are we looking for?
Incredible Adventures is looking for reliable and organized individuals with a desire for adventure. Guides should have customer-service oriented disposition, a fun and outgoing attitude, and enjoy interacting with people from all over the country and the world. Experience is a plus, but not required.
The individual will need experience with camping etiquette, cooking skills, and the ability to engage clients by participating in camp activities and chores. This individual must also demonstrate high energy and excellent people skills.
Wages are per trip. Pay ranges from $100-180 per day.
What is required?
Due to insurance restrictions all drives must be at least 23 years of age and have or obtain a California Class B Commercial Drivers license with Passenger Endorsements (we will train the right candidate for drivers license), clean driving record, great communication skills, and the ability to obtain First Aid and CPR certificates. A minimum 4-month commitment is required.
(Applications for 2010 season accepted January-March 2010)
Incredible Adventures is looking for 2010 Overland Tour Leaders.
It is imperative applicants send cover letter, resume and short form of your DMV record (last 3 years), available at your local DMV for $5, to be considered for the 2010 season.
Send applications to: Erika@incadventures.com
Due to the volume of responses, applications without cover letter and DMV record will not be considered.
About Us
Incredible Adventures is an eco-friendly adventure tour company offering small group tours throughout the western United States. Our major departure cities are: San Francisco and Las Vegas. All vehicles are housed in San Francisco, so tours departing from Las Vegas will include a dead-head to the start of the tour. The tours we are hiring for are anywhere from 7-21 days long and include both hotel and camping tours. (Please specify whether you are interested in hotel or camping tours or both). Our tours are designed to get customers off the beaten path and explore the Western US with as little environmental impact as possible.
What are we looking for?
Incredible Adventures is looking for reliable and organized individuals with a desire for adventure. This individual will need to have the ability to arrange outdoor activities, sightseeing excursions, evening activities, teach sustainable travel and camping etiquette, cooking skills, and the ability to engage clients by participating in daily chores. This individual must also demonstrate high energy and excellent people skills.
A tour leader will also be responsible for completing daily duties such as handling the driving, maintaining a driver log, accounting, arranging daily logistics and activities, obtaining knowledge of daily destinations, and the ability to adjust to group dynamics.
Wages are $75/per day + tips & commission
Incredible Adventures does not provide staff accommodations in-between tours.
What is required?
Due to insurance restrictions all drives must be at least 23 years of age and have or obtain a California Class B Commercial Drivers license with Passenger Endorsements (we will train the right candidate for drivers license), clean driving record, great communication skills, and the ability to obtain First Aid and CPR certificates. A minimum 4-month commitment is required.
Bonus Qualities
Tour leaders that have a good sense of US geography, foreign languages, American culture and history.
Let’s get on the road together!!!!
Assistant Manager (Currently accepting applications as of 2/10)
Incredible Adventures is seeking an experienced full-time Assistant Manager to join our team.
Incredible Adventures is a small, environmentally-conscious tour company that offers small group tours by using Biodiesel vans to visit destinations throughout the Bay Area and the western United States.We are a liberal-minded group who thrive on being in a casual and laid back work place that offsets our challenging and dynamic jobs.
QUALIFICATIONS:
•Travel & Tourism management experience
•Strong written & verbal communication skills
•Proven sales and marketing abilities
•Organizational and planning skills
•Customer service skills
•Strong leadership & team-building skills
•Several years of related management experience with increasing level of responsibility is required.
•Experience managing & supervising staff
•High personal motivation, exceptional attention to detail and follow-through
•Goal oriented
•Proficient in all Microsoft Office Programs – Excel, Word, Outlook etc.
•Ability to problem-solve and confidence and ability to make administrative and procedural decisions and judgments on time-sensitive issues.
Additional Needs for the position:
•This is a FULL TIME position that may include early morning, night, and weekends shifts
•Comfortable working outdoors & camping
•A clean driving record and the ability to obtain a California Commercial (Class B) Driver's License with Passenger endorsements.
JOB DESCRIPTION:
•Report to and assist General Manager
•Assist with hiring, training and supervision of guides and customer service representatives
•Handle guide scheduling
•Oversee maintenance of facility, vehicles and equipment
•Provide exceptional customer service skills
•Manage reservation bookings
•Coordinate tour logistics with third-party tour operators
•Research logistics for new tours
•Field all client complaints and comments
•Manage hotel and campground reservations for overnight trips
•Responsible for updating all training and tour material
•Facilitate meetings for guides, customer service and managers
•Perform staff evaluations
Please email, fax or mail a resume, and cover letter, and your short form (3 years) of your DMV record (obtainable at your local DMV for $5) to Incredible Adventures, attn: Erika. Applications without a cover letter and DMV record will not be considered.
Incredible Adventures
1112 Howard Street San Francisco, CA 94103
415-642-7378 (phone) 415-869-6626 (fax)
Send Application Material to: Erika@incadventures.com
Compensation: $14/hr to start. Upon attainment of the CDL, it will bump to $30,000/yr. w/ 1 week paid vacation
