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Customer Service Representative (San Francisco office position)
Seasonal Driver/Guide (San Francisco based guide)
Customer Service Representative (ongoing)
Incredible Adventures is a small, environmentally-conscious tour company that offers small group tours by biodiesel van out to Yosemite National Park and Sonoma Wine Country. We are currently seeking a part- or full-time (3-5 8-hour shifts per week) Customer Service Representative to join our reservations and operations team.
We are a liberal-minded group who thrive on being in a casual and laid back work place that offsets our challenging and dynamic jobs.
Our office is open from 7:00am-9:00pm every day of the week. There are 2 CSR shifts per day that cover morning dispatch from 5:45am-1:45pm and nightly trip preparation from 1:00pm-9:00pm. We are looking for a CSR who will commit to working a combination of early and late shifts, including at least 1 weekend shift.
QUALIFICATIONS:
Pleasant and efficient phone manner. Ability to prioritize and manage several tasks during a shift. Skill in the use of personal computers and related software applications. Ability to understand and follow specific instructions and procedures. Ability to communicate effectively, both orally and in writing. Ability to problem-solve and confidence and ability to make administrative and procedural decisions and judgments on time-sensitive issues. Exceptional attention to detail and follow-through. Positive, can-do attitude. Enthusiasm and energy. A clean driving record, be at least 23 years old, and the ability to obtain a California Commercial Driver's License with Passenger endorsements (Class B with P endorsements).
JOB DESCRIPTION:
Customer Service Representatives are responsible for answering phone calls and taking phone reservations for all of our sightseeing and camping trips, for taking email reservations and confirming online reservations, for responding to email inquiries, for charging credit cards, communicating with guides during their trips, preparing trips for the next day, for fueling vans upon return from trips, for keeping track of space availability, for taking phone messages, and for assisting with general office duties (filing, straightening up at closing).
Please email, fax or mail a resume, and cover letter, and your short form (3 years) of your DMV record (obtainable at your local DMV for $5) to Incredible Adventures, attn: Brian Allen. Applications without a cover letter and DMV record will not be considered.
Compensation $10-14/hr
Send applications to: brianallen@incadventures.com
765 Pennsylvania Street
San Francisco, CA
Fax: (415) 869-6626
info@incadventures.com
www.incadventures.com
Position open until filled
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Seasonal Guide/Driver Position Part and Full-Time
To be considered for the 2011 season it is imperative that applicants send a resume with cover letter and a short form of your DMV record (last 3 years) which is available at your local DMV for $5.
Send applications to: brianallen@incadventures.com
Due to the volume of responses, applications without cover letter and DMV record will not be considered.
About Us
We are hiring guides for our Yosemite 1 day tour and the 3 day camping tours. Guides lead the trip as well as drive our 15-passenger Biodiesel-fueled vans, pick up passengers at San Francisco hotels, provide informational narrative during the trip and in Yosemite, collect payment, communicate with office throughout the day as necessary, conduct a guided tour in Yosemite, then offer suggestions and directions for clients’ free time in Yosemite Valley, drive back to SF and drop off at hotels.
What are we looking for?
Incredible Adventures is looking for reliable and organized individuals with a desire for adventure. Guides should have customer-service oriented disposition, a fun and outgoing attitude, and enjoy interacting with people from all over the country and the world. Experience is a plus, but not required.
The individual will need experience with camping etiquette, cooking skills, and the ability to engage clients by participating in camp activities and chores. This individual must also demonstrate high energy and excellent people skills.
Wages are per trip. Pay ranges from $100-180 per day.
What is required?
Due to insurance restrictions all drives must be at least 23 years of age and have or obtain a California Class B Commercial Drivers license with Passenger Endorsements (we will train the right candidate for drivers license), clean driving record, great communication skills, and the ability to obtain First Aid and CPR certificates. A minimum 4-month commitment is required.
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